Refund and Return Policy

At Delight Godson, we strive to provide high-quality digital marketing and SEO services that meet your business needs. As our services are customized and results-driven, our refund policy is designed to be fair and transparent.

1. Service Commitment

  • We are committed to delivering the services as outlined in our service agreements. We will work closely with you to understand your goals and provide strategies tailored to your specific needs.

2. Refund Eligibility

  • Due to the nature of digital marketing and SEO services, which involve time, resources, and expertise, refunds are generally not provided once the service has commenced.
  • Refunds may be considered under the following circumstances:
    • Service Unavailability: If we are unable to provide the agreed-upon services due to unforeseen circumstances on our end.
    • Breach of Contract: If we fail to meet the terms and conditions outlined in the service agreement.

3. Refund Request Process

  • To request a refund, you must submit a written request to Delight Godson within 14 days of the issue arising. The request should include:
    • Your name and contact information
    • A detailed explanation of the reason for the refund request
    • Supporting documentation or evidence
  • We will review your request and may request additional information to assess the situation.
  • We will notify you of our decision within 14 business days of receiving your complete refund request.

4. Refund Determination

  • Refunds are issued at the sole discretion of Delight Godson. We will consider the following factors when evaluating a refund request:
    • The extent to which the services were provided
    • The nature of the issue
    • The client’s cooperation and communication
    • The terms of the service agreement
  • If a refund is approved, the amount will be determined based on the portion of the services that were not provided or the extent of the breach of contract.

5. Non-Refundable Items

  • The following items are non-refundable:
    • Setup fees
    • Advertising spend (e.g., Google Ads, TikTok Ads, Instagram Ads, YouTube Ads)
    • Third-party software or tool subscriptions
    • Time and resources spent on services already rendered

6. Cancellation Policy

  • You may cancel your service agreement with Delight Godson by providing written notice at least 30 days prior to the desired cancellation date.
  • Upon cancellation, you will be responsible for payment of all services rendered up to the cancellation date.
  • Any unused portion of prepaid fees may be subject to a partial refund, depending on the terms of the service agreement.

7. Dispute Resolution

  • If you are not satisfied with our services or our refund decision, we encourage you to contact us to discuss your concerns. We are committed to resolving disputes in a fair and amicable manner.
  • If we are unable to resolve the dispute through direct communication, we may consider mediation or other alternative dispute resolution methods.

8. Changes to this Policy

  • Delight Godson reserves the right to modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new policy.

9. Contact Information

  • If you have any questions about this Refund and Return Policy, please contact us through the contact information provided on our website.